Processing time
Orders are processed within 1–2 business days of confirmation. You will receive a tracking number as soon as your order ships.
Delivery times
- Domestic: 3–7 business days
- International: 7–14 business days depending on destination
- Tracking updates are provided by email at every stage
Shipping costs
- Standard shipping is free on qualifying orders.
- Rates are calculated at checkout and confirmed before you pay.
- Express options are available for faster delivery where supported.
International shipping
- We ship to most countries worldwide.
- Duties and taxes are the responsibility of the recipient unless otherwise stated.
- Customs processing can extend delivery times beyond the estimates above.
Order tracking
Every order ships with tracking. Use the link in your dispatch email to follow your parcel from our warehouse to your door.
Delivery issues
If your order has not arrived within the estimated window, email info@primeautomation.store and our team will investigate immediately.
Questions about this policy? Email info@primeautomation.store.